Terms of Service

Effective Date: November 13, 2026
Last Updated: November 13, 2026

1. Your Agreement With the Store

These Terms of Service govern access to https://xolmira.com and purchases made through the Xolmira storefront. In these Terms, "Xolmira," "we," "our," and "us" refer to Hubei Sha'ouxiang Trading Co., Ltd., and "you" refers to a visitor or customer. Placing an order constitutes acceptance of the terms presented in the transaction, subject to rights that cannot be waived under applicable law. Other posted policies, including Shipping Policy, Return & Refund Policy, and Privacy Policy, explain particular aspects of our service.

2. Minimum Age and Lawful Use

You must be at least 18 years old and legally capable of entering into a purchase contract to place an order through this website. By ordering, you represent that you meet these requirements. You may not use the site for unlawful purchases, fraudulent activity, security attacks, or unauthorized interference with its operation.

3. Accounts, Information, and Security

Where account functionality is available, provide accurate and current account, delivery, and billing details. Keep your login credentials confidential and notify us if you suspect unauthorized activity. You remain responsible for information you submit, although this does not reduce any security duties imposed on us by law. We may restrict misuse of account or checkout features when reasonably necessary to protect customers and the service.

4. Merchandise Descriptions and Availability

Descriptions, measurements, photographs, specifications, and stock information are intended to help you evaluate items before purchase. Appearance may vary modestly between devices. We seek to correct material listing mistakes and do not intentionally substitute different products without an appropriate remedy. Availability can change before an order has been accepted. Product-specific safety notices, usage instructions, or limitations shown in a listing remain relevant to that item.

5. Checkout, Orders, and Acceptance

An order placed through checkout is an offer to purchase the listed products at the terms shown at submission. An automated acknowledgment confirms receipt of the order, not necessarily final acceptance. An order may be rejected or cancelled where payment cannot be verified, stock is unavailable, a material listing error has occurred, or fulfillment would be unlawful; we will communicate the outcome and address any payment collected in accordance with the law. Do not assume an order can be changed once processing or dispatch has begun.

6. Pricing, Currency, Payments, and Taxes

The prices, currency, payment options, delivery charges, and applicable checkout taxes are presented as part of the ordering process. You are responsible for checking the total before confirming payment. Payment is processed through the options actually offered at checkout, and an order may be held until payment is authorized or confirmed. Where cross-border import duties, customs charges, or local taxes are applicable and not included in the order total, the relevant destination rules and checkout disclosures determine responsibility; we do not promise that all imports are duty-free.

7. Processing and Delivery

Under our Shipping Policy, standard order processing is 1–3 business days after successful payment confirmation, followed by an estimated transit period of 7–15 business days after dispatch. Those are separate stages and transit times are estimates, not guaranteed delivery dates. Available shipping destinations, service choices, and the applicable shipping charge are determined by the delivery address, items, and checkout options. A tracking reference may be supplied when supported by the shipping service.

8. Cancellation, Returns, and Refunds

To request cancellation, email service@xolmira.com before dispatch. We will try to accommodate the request, but cancellation cannot be guaranteed once fulfillment or carrier handover has occurred. Our Return & Refund Policy explains how to request an eligible return within 30 calendar days of delivery, the applicable exceptions, shipping-cost responsibility, and refunds initiated within 10 business days following approval, subject to any shorter legally required time limit. No restocking fee is charged under that policy. Mandatory consumer cancellation, conformity, warranty, and refund rights prevail where applicable.

9. Acceptable Behavior and Site Materials

You must not scrape private data, impersonate others, submit false payment information, introduce harmful code, misuse forms, or circumvent reasonable technical safeguards. The site's editorial content, layout, photographs, graphics, logos, and other protected material belong to their respective owners. Browsing or buying does not grant a license to reproduce protected material commercially, except as permitted by law or express authorization.

10. Outside Services and Links

The storefront may use providers for hosting, checkout, payment processing, delivery, or support. These providers may apply separate conditions to services they independently offer. Links to third-party websites are offered for convenience and do not mean we control their content, availability, or practices. The Privacy Policy describes relevant information-handling categories.

11. Errors, Interruptions, and Responsibility

We aim to provide accurate information and a functional service but cannot guarantee that every website feature will operate without temporary interruption. To the extent legally permitted, we are not responsible for losses caused solely by circumstances outside our reasonable control.

Nothing in these Terms excludes liability for fraud or other liability that cannot lawfully be excluded, or removes mandatory consumer rights relating to defective, misdescribed, or undelivered goods. Any permissible limitation is applied only to the extent allowed in the consumer's jurisdiction.

12. Governing Law and Jurisdiction

Subject to non-excludable consumer protections, these Terms and disputes arising from them are governed by the laws of the People's Republic of China, without regard to rules that would select another governing law.

To the extent a forum-selection agreement is legally permitted, disputes are submitted to the competent courts in Wuhan, Hubei Province, China.

This provision does not prevent a consumer from relying on mandatory protections or mandatory courts available under applicable law in the consumer's place of residence, and it does not override rights to seek a remedy before an authority where those rights cannot lawfully be waived.

13. Changes and Contact

We may revise these Terms for future activity. An updated version will identify its effective and last-updated dates. Changes do not retroactively eliminate rights arising from an accepted order. Questions about an order or these Terms may be sent to service@xolmira.com.

Operating Company Details

Operating Company: Hubei Sha'ouxiang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFP6RJ78
Company Address: Factory Building 6-1739, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@xolmira.com
Contact Phone: +86 14669382517
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)