Contact Us

Effective Date: November 13, 2026
Last Updated: November 13, 2026

Reach the Xolmira Team

For questions about an order, a product listing, payment confirmation, delivery, or a return, please contact Xolmira through the details below. Including your order number, if you have one, helps us find the relevant purchase and respond to the right issue.

Customer Support Channels

Website: https://xolmira.com
Email: service@xolmira.com
Telephone: +86 14669382517
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Messages sent outside service hours may be reviewed during the next service period. When contacting us about an order, please describe the problem and provide relevant photos only when they are useful to resolving it. Do not send full payment-card details or account passwords by email.

Order, Delivery, and After-Sales Requests

For an order correction or cancellation, contact us promptly; changes are not assured once the order has been dispatched. For delivery concerns, provide the order number and any tracking details you have received. To seek a return or refund, contact us before shipping an item back so that we can provide the applicable instructions and authorized return destination.

The company's registration address below is provided for business identification. It is not automatically an acceptance point for parcels, a customer-service counter, or an authorized returns location. Please use only the return destination issued by our support team for an approved return.

Business Identification

Operating Company: Hubei Sha'ouxiang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFP6RJ78
Company Address: Factory Building 6-1739, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@xolmira.com
Contact Phone: +86 14669382517
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

The information above identifies the operating company associated with the Xolmira store. Customer inquiries and privacy requests may be directed to the support email stated on this page.