Privacy Policy
Effective Date: November 13, 2026
Last Updated: November 13, 2026
Reading This Notice
Every visit to https://xolmira.com involves a different set of choices. Looking at a listing, paying for an order, asking for assistance, and subscribing to marketing do not require the same information.
This notice follows those activities so you can understand what data is needed for each one, how it moves through a transaction, and how to raise a privacy request. It covers information handled in connection with Xolmira's website, purchases, and customer communications.
Data Controller
Data Controller: Hubei Sha'ouxiang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFP6RJ78
Registered Address: Factory Building 6-1739, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Privacy Email: service@xolmira.com
Telephone: +86 14669382517
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
For processing decisions made for the Xolmira storefront, Hubei Sha'ouxiang Trading Co., Ltd. determines why and how personal data is used and acts as the Data Controller. A payment provider or other independent service may separately determine purposes for data processed in its own regulated role.
The Information Pathways
A. When You Explore Products
A website request can produce technical records such as an IP address, browser settings, device and operating-system details, approximate location derived from network information, referral source, pages requested, session identifiers, and the time of requests.
These records support page delivery, cart continuity, site stability, incident detection, and troubleshooting. Where optional performance measurement is active, related activity may be analyzed subject to applicable privacy requirements.
B. When You Check Out
To carry out a purchase, we need information associated with the basket and transaction: products ordered, contact details, recipient name, billing and delivery addresses, selected shipping method, order confirmations, and transaction identifiers or payment status.
Payment credentials entered into a checkout service are handled under that service's arrangements; we use the transaction information available to us to confirm orders, reconcile payments, investigate fraud, and administer refunds.
A separate payment service may be responsible for its own legal and security obligations.
C. When You Need Support
A message or call may include your name, order reference, email address, phone number, descriptions of a problem, and optional photographs or documents you provide.
We use this information to locate the transaction, answer the question, investigate a carrier issue, or assess a return.
Keep passwords, full card numbers, government identifiers, and unrelated sensitive details out of support messages.
D. When You Choose to Hear From Us
If a marketing subscription is offered and you choose to receive communications, the contact details and preferences involved may be used to send those messages where legally permitted.
Promotional messages include a way to unsubscribe where required. Choosing not to receive marketing does not stop receipts, delivery notices, or necessary customer-service messages connected to your purchase.
Purposes and Legal Grounds
We handle information to perform a requested transaction, deliver goods, answer service requests, secure the website, satisfy accounting and legal duties, and respond to legal claims.
Where privacy law requires a legal basis, these activities may rely on contract performance, legal obligation, or a legitimate interest that has been assessed against individual rights.
Consent is sought where legally necessary for optional marketing, nonessential tracking, or other consent-based activities.
The precise grounds applicable to a person depend on the activity and the law governing it; legitimate interests are not used where law does not permit that basis.
Recipients: Only the Functions Needed
Personal information may be disclosed to organizations that make an order possible: website-hosting and commerce technology services, transaction and payment processors, delivery and logistics providers, customer-support infrastructure, security or anti-fraud services, and accountants or legal advisers when needed.
A provider should receive information relevant to its task—for example, a delivery provider ordinarily needs an address and parcel details, not an unrelated support conversation.
Some providers handle information for us under instructions; others are independent controllers for their own legally defined responsibilities.
We may also disclose information when legally required or in a lawful business transfer subject to applicable safeguards.
If a marketing or measurement partner is used, the categories of data involved, the reason for sharing, and any consent or opt-out options are subject to the privacy notices and choices required in the place where you live.
Cookies, Similar Technology, and Advertising Choices
A shopping session may require functional cookies or comparable storage to retain the basket, protect checkout, and maintain security.
Separate analytics or advertising technologies, if used, may recognize a browser or measure interactions across visits.
Where those technologies require consent or an opt-out opportunity, the relevant choice must be supplied under applicable law.
Available controls may include website privacy preferences, browser cookie settings, marketing unsubscribe links, and region-specific choices for targeted advertising or defined data-sharing practices.
Disabling essential technologies can prevent carts or checkout from working.
We do not treat a general visit as an unlimited permission to profile someone for marketing.
Where a law recognizes a qualifying privacy-preference signal or gives a right to opt out of a sale or sharing of data, we will process qualifying requests as required by that law.
You may contact us to ask whether a particular marketing practice applies to your information and what choices are available to you.
International Handling and Retention
An order may involve the operator in China and technical or logistics providers serving customers in other jurisdictions.
For this reason, information may be stored, accessed, or transferred across national borders, including to or from China, when required for the service.
Where a cross-border transfer requires a particular lawful mechanism, notice, or protection, that requirement applies.
Records are retained for as long as reasonably needed to complete transactions, manage delivery and after-sales support, document lawful accounting obligations, protect against abuse, and handle claims.
Not all records are kept for the same period. Once retention is no longer justified, data is deleted, de-identified, or handled as legally required.
Reasonable administrative and technical protections are used, but no electronic system is entirely risk-free.
Requests About Your Personal Information
Depending on your location, you may have the right to learn what we hold, obtain access or a copy, correct inaccurate information, request deletion, limit or object to a type of processing, receive portable data, or withdraw consent.
You may also be able to object to direct marketing, opt out of qualifying targeted advertising or data-sharing activities, or appeal a rejected request.
Applicable law can permit exceptions, including certain order and legal-record obligations.
Send a privacy request to service@xolmira.com and describe the relevant account, order, or activity and the right you wish to use.
We may need to take reasonable steps to verify identity before disclosing or altering personal data.
If a request cannot be fully fulfilled, we will explain the reason when required and identify further complaint options where applicable.
You may also have a right to complain to the appropriate privacy regulator.
Minors, External Sites, and Updates
The store's purchasing service is intended for adults aged 18 or older.
We do not knowingly seek to create a purchase relationship with a child. If you believe a minor has provided information in a way that requires action, contact the privacy address above.
External websites reached through links have their own privacy practices.
We may update this notice when information practices, services, or legal duties change; the dates at the top identify the version, and we will provide additional notice or request consent when applicable law calls for it.
Privacy Contact
For questions relating to this notice or exercise of a privacy right, contact Hubei Sha'ouxiang Trading Co., Ltd. by email at service@xolmira.com or by writing to Factory Building 6-1739, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province.
Telephone: +86 14669382517
Support Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Unified Social Credit Code (USCC): 91420114MAKFP6RJ78