Shipping Policy
Effective Date: November 13, 2026
Last Updated: November 13, 2026
Where an Order Can Be Sent
Xolmira accepts delivery addresses only in the countries, regions, and postal-code areas supported by the shipping options presented at checkout for the relevant items. The available destinations can vary by product, carrier coverage, and local delivery restrictions.
If a country or address is not offered in checkout, we cannot accept an order for delivery there through the website. Availability of a destination for one order does not guarantee that every product can ship to that destination.
How Shipping Charges Are Determined
Your shipping fee is the amount shown in checkout before you place the order.
The charge may depend on the delivery location, parcel contents and size, available delivery services, and any promotion actually displayed in the cart or checkout. We do not offer a universal free-shipping promise or a guaranteed flat rate under this policy.
Where checkout presents a choice of delivery methods, the selected option determines the displayed charge. Review the order total, including any disclosed delivery cost, before paying.
Customs duties, import taxes, clearance costs, or other destination-country assessments may apply to cross-border shipments. Their inclusion or exclusion depends on the shipping terms and tax disclosures shown for your order and applicable law.
If such charges are not collected at checkout and are lawfully payable by the recipient, they may be collected by the destination authority or carrier. Contact us if the customs information presented with your order is unclear.
Processing Before Dispatch
Orders are ordinarily prepared within 1–3 business days after successful payment confirmation. Business days exclude weekends and applicable public holidays.
Address clarification, order verification, and unexpected inventory or operational disruptions may extend processing; we will communicate material issues when reasonably possible. The processing period is not the shipping transit period.
Delivery After Dispatch
Once an order has been handed to the carrier, the estimated transit time is 7–15 business days.
The overall elapsed time generally combines order processing plus transit and may also be affected by holidays, customs inspections, remote-area delivery, weather, transport disruption, and carrier capacity.
The estimate is informational rather than a guaranteed delivery deadline, and any applicable statutory delivery obligations remain in force.
Tracking and Shipment Updates
When a shipment has a tracking number, we may send it to the order email address or make it available through order-status communications.
Some services show no tracking events until the parcel is accepted or scanned by a carrier. If tracking appears stalled or delivery is materially overdue, contact service@xolmira.com with your order number so we can investigate.
Address Accuracy and Delivery Difficulties
Check the recipient name, apartment or unit number, postal code, phone number, and delivery address before submitting your order.
If information is wrong, notify us immediately. Changes can be attempted only while the order remains amendable; we cannot guarantee rerouting once dispatch has occurred.
Additional delivery charges caused by a customer-supplied incorrect address may apply only where lawfully chargeable and properly disclosed. We will assist with unsuccessful delivery or returned-to-sender situations in accordance with the circumstances and applicable consumer law.
Damaged, Missing, or Incorrect Shipments
If a parcel is damaged, an item is missing, an incorrect item arrives, or tracking reports delivery that you cannot locate, email us with the order number, a description, and useful supporting photographs if available.
We will review the issue with the shipping provider and arrange an appropriate remedy where due, without limiting statutory rights.
Do not send damaged items to the registered company address without return authorization.
Shipping Assistance and Operator
For destination eligibility, shipping-charge questions, or a delivery issue, contact service@xolmira.com or +86 14669382517 during Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time).
Operating Company: Hubei Sha'ouxiang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFP6RJ78
Company Address: Factory Building 6-1739, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@xolmira.com
Contact Phone: +86 14669382517
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)