Return & Refund Policy

Effective Date: November 13, 2026
Last Updated: November 13, 2026

Your Return Request Window

For items eligible under this policy, you may request a return within 30 calendar days after delivery. This is the period for first contacting us about a return, not a requirement that the parcel must already have reached a return facility.

This commercial policy does not replace any longer or additional mandatory right you may have under applicable law.

Start With a Return Request

Email service@xolmira.com and include the order number, the item concerned, a brief explanation, and, if relevant, photographs of damage or a packing mistake.

Our support team will review the request and provide return instructions, including an authorized return destination when a physical return is needed.

Do not send parcels without instructions: the company registration address is not designated as a returns warehouse and an unauthorized parcel may not reach the correct handling team.

Item Condition and Exceptions

For a voluntary return because you have changed your mind, products should be unused, in substantially the condition received, with components and accessories that were supplied.

Reasonable inspection needed to assess an item does not remove any statutory consumer right.

Certain categories may be excluded from discretionary returns where allowed by law, for example customized goods, perishable items, or sealed hygiene-sensitive products once unsealed.

Any exclusion must be lawful, relevant to the actual purchased item, and appropriately disclosed; this policy does not create an exception to non-waivable rights for faulty goods.

Who Covers the Return Shipment

For a voluntary return of an otherwise conforming product, the customer pays return shipping, unless mandatory law requires otherwise or we expressly agree to pay.

For a verified defective, damaged, or wrongly supplied item, we cover the appropriate return shipping cost or provide another legally sufficient remedy.

We do not charge a restocking fee.

Review and Resolution

After an authorized return arrives, we may inspect it to verify the order and the reason for return.

We will let you know whether the refund or other remedy has been approved, and what amount is payable under the policy and applicable law.

If an item is missing, broken, or different from its description, available statutory remedies may include repair, replacement, price reduction, cancellation, or refund, depending on the law and situation.

A refund cannot be refused solely because statutory rights exceed this voluntary return policy.

When and How Refunds Are Sent

For an approved refund, we initiate the payment reversal or credit within 10 business days after refund approval, or sooner if a binding law requires a shorter period.

Refunds are generally issued to the original payment method, unless applicable law requires another method or an appropriate alternative is lawfully agreed.

Your bank, card network, or payment service may need additional time to post the funds; that posting time is separate from the date we initiate the refund.

Any refund of original delivery costs will be calculated in accordance with your statutory rights and the circumstances of the return.

Cancellations and Exchanges

If you want to cancel an order, email us as soon as possible and before dispatch. We will try to stop fulfillment, but cancellation is not assured after the carrier has received the parcel.

Once a package is dispatched, the relevant return process or statutory cancellation rights may apply.

Exchanges depend on product availability and suitable shipping arrangements; where a replacement is due by law, your mandatory remedies remain unaffected.

Help With an Unresolved Return

We may request additional information that is reasonably necessary to assess an issue, but do not send unnecessary payment credentials or sensitive data.

If you believe the outcome is incorrect, reply to your support correspondence with the order number and details so we can review it.

This policy does not limit complaint routes, consumer remedies, or refund deadlines required by applicable law.

Return Support and Business Details

Operating Company: Hubei Sha'ouxiang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFP6RJ78
Company Address: Factory Building 6-1739, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@xolmira.com
Contact Phone: +86 14669382517
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

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